HR News
It is important to us that we ensure our team are trained correctly in order to be able to deliver the highest and safest levels of service to our clients and customers. We recently set up a Banksman Training course at Alexandra Palace with a new provider, and it would appear that the team attending all benefitted significantly and seemed to enjoy themselves. We have also noted Richard Mulcaster, our Head of Safety and Compliance enthusiastic participation, so now know we can call on him when required to support ;).
When the Apprenticeship Levy was launched, I found it interesting talking to other companies on how they were going to use it as no-one appeared to really understand it. Our own HR Manager at the time indicated the funds could be used to up-skill some of our existing work-force, but neglected to mention the study time that would have to be put in on a weekly basis, which would prove impossible operationally during busy parts of the season. At any rate, that isn't what it was designed to do.
Newbury Racecourse go to great lengths to provide the highest levels of customer service and invest a great deal of time and effort into educating the team working there into their Engage, Excite, Enthuse, Delight values, as has been recognised throughout the numerous industry awards.
21 November 2024
15 October 2024
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