Terms and Conditions - Parking

1.                 ENTRY TO CAR PARK

1.1              Entry to, or use of, the car park is subject to the following Terms & Conditions of The Combined Services Provider Ltd (“the Company”).  These Terms & Conditions shall be binding on every person entering the car park, with or without vehicle (the “Customer”) and all “interested parties” being every person who may have any interest in the vehicle being parked in the car park (a “vehicle”), or in any of the contents of such vehicle.  By entering the car park, the Customer shall be deemed to have accepted these Terms & Conditions.

1.2              These Terms & Conditions may not be varied, save in writing by the hand of a Director of the Company.

1.3              Upon entry to the car park, the Customer shall be liable to pay without any set-off or other deduction whatsoever the Company’s charges, which are set out on the tariff board at the entrance to the car park (the “Tariff Board”).  The charges shown on the Tariff Board shall be subject to change from time to time.

1.4              The Customer should note that a car parking ticket or car parking permit or pass is not transferable and shall be valid only in respect of the vehicle in respect of which the ticket or permit or pass was originally issued.  All tickets or permits or passes shall remain the property of the Company and any season ticket or permit or pass issued must be surrendered to the Company as directed upon the expiry of the same.  Customers should further note that entry to the car park will not guarantee a particular space in the car park or give customers any rights over other customers.

1.5              All vehicles entering or remaining in the car park must be a maximum weight of 2.5 tonnes, roadworthy, taxed and insured at all times.

2.                THE COMPANY’S LIABILITIES

2.1              The car park is open to the public during the hours specified on the Tariff Board. The Company will use reasonable endeavours to safeguard vehicles parked in the car park, but the Company accepts no liability whatsoever for the loss of damage to any vehicle or its contents save to the extent that it is proved to be directly caused by the negligence or wilful act or wilful default of the Company or its employees or agents. Customers enter the car park at their own risk.

2.2              The Company, its employees and its agents will accept liability in respect of the death or personal injury sustained by the Customer only where the same is proved and to the extent that it is proved to be directly caused by the negligence or wilful act or wilful default of the Company or its employees or its agents.

3.                NOTIFICATION OF DAMAGE, THEFT, ETC

3.1              All Customers are required, in the event of any accident at the car park (whether involving a vehicle or otherwise), or any theft from a vehicle at the car park, to follow these steps:

(a)               to immediately inform a member of the Company’s staff of the occurrence and assist in the completion of an Incident Report Form

(b)               in cases of theft, to also immediately inform the Police

(c)               to notify their insurers promptly, where appropriate

3.2              If you consider that you have a claim against the Company you should, within 7 working days of the discovery of the loss, destruction, damage or theft, give written notice containing full details of the occurrence to the Company at its registered office.

3.3              The Company shall not be liable for any claim (other than a claim arising under Condition 2.1 above) where a Customer (or other person as aforesaid) shall fail to notify the Company of such incidence in accordance with Condition 3.2 (above).

4.                USE OF CAR PARK

4.1              It is the Customer’s responsibility to ensure that their vehicle is left secured in the car park and any personal items are placed ‘out of sight’.  A Customer must not leave his or her vehicle unsecured, even if requested to do so by a member of the Company’s staff.

4.2              The directional and other signs including (but without limitation) speed restrictions displayed in the car park form part of these Terms & Conditions.  The Company reserves the right to eject and to refuse future admittance to any person or vehicle which has failed to obey such signs or has otherwise failed to comply with these Terms & Conditions, or who in the Company’s sole opinion has misbehaved or otherwise failed to act responsibly in the car park or in any other car park which may from time to time be in the Company’s ownership, control, or management.

4.3              Customers are required:

4.3.1           To park their vehicle entirely within a marked parking space. Parking in the aisles is forbidden;

4.3.2           After parking their vehicle, to proceed with all accompanying persons to the nearest exit;

4.3.3           To ensure that any accompanying persons who are minors are prohibited from playing anywhere within the car park.  Any Customer failing to abide by these Terms & Conditions will be held responsible by the Company for any damage occasioned to the car park or otherwise, whether such damage arises by virtue of the acts or omissions of such Customer or of any person (whether a minor or not) accompanying such person.

4.4              In no circumstances whatsoever should a Customer utilise the car park for:

(a)               towing another vehicle or being towed; or

(b)               working on or cleaning a vehicle; or

(c)               any activity connected with the sale, hire or other disposal of a vehicle; or

(d)               camping or cooking; or

(e)               any storage of goods or materials; or

(f)                dumping of any objects; or

(g)               doing or attempting to do anything which is a criminal offence; or

(h)               making unnecessary noise, including playing music so loudly as to annoy other users.

4.5              In no circumstances should a Customer or any other person bring an animal not regarded as a “domestic pet” into the car park.  For the purposes of these Terms & Conditions “domestic pet” shall only mean dog, cat, or rabbit.  All Customers shall ensure that any domestic pet brought into the car park shall at all times be properly restrained, so that it does not interfere with any Customers, or affect the operation of the car park in any way.

4.6              Combustible, flammable and explosive materials are strictly prohibited within the car park with the exception of the normal contents of a fuel tank or a fuel can (maximum contents: 10litres).

4.7              Vehicle repairs, modifications or refuelling must not be carried out in the car park, except in an emergency.  In addition, smoking and the use of naked flames within the car park is strictly prohibited.

4.8              Customers must not deface the appearance of the car park in any way.

4.9              Customers must not tamper with any of the car park systems, including access control, ventilation, fire protection, surveillance and communications.

4.10            Customers must obey any reasonable instruction given by the car park staff.

5.                 EXIT FROM CAR PARK

Lost Ticket

5.1              The Company reserves the right to refuse to permit the exit of any vehicle, except on the production of a valid Parking Ticket or valid permit or valid pass.

5.2              If a Parking Ticket or permit or pass is lost, the Customer shall be liable to pay to the Company the actual charges for parking the vehicle at the car park at the full 24-hour rate as shown on the Tariff Board for each day, or part day, the vehicle has remained in the car park.

5.3              Additionally, upon any failure to initially produce, on exit from the car park, a valid Parking Ticket or permit or pass, the Company may refuse to permit such vehicle to leave the car park until such time as the Company has been furnished with evidence wholly acceptable to the Company as to ownership of the vehicle. For the avoidance of doubt in any such circumstances pending the supply of such evidence the Customer shall continue to be liable to pay the Company's charges as shown on the Tariff Board.

Emergency Exit

5.4              In cases of emergency, Customers must leave the car park immediately on foot via the main or emergency escape staircases. Do not use the lifts.

6.                MOVING AND RE-LOCATION OF VEHICLES

Entry to the car park shall be conclusive evidence of authority granted by the Customer to the Company:

6.1              to reserve the right to relocate the Customer’s vehicle within the car park, by driving or otherwise, to such an extent as may be reasonably necessary to avoid obstruction of or for the more efficient arrangement of parking facilities at the car park;

6.2              where the car park must in the Company’s opinion (a) be closed either permanently or temporarily (whether in whole or in part), or (b) be evacuated in cases of emergency, to remove the Customer’s vehicle at any time to any other car park within the Company’s ownership control or management; and

6.3              to the extent that the Company believes it to be reasonably necessary to drive or otherwise take the Customer’s vehicle on to the public highway.

7.                LIENS AND DISPOSAL OF ABANDONED VEHICLES

7.1              Entry to the car park with a vehicle shall for the avoidance of doubt confer upon the Company a lien over such vehicle in respect of all charges due to the Company in respect of the use of the car park, including (but without limitation) the costs of any damage to the car park or any property of the Company occasioned by such vehicle its driver or other persons accompanying such vehicle.

7.2              The Company reserves the right to refuse exit from the car park until all charges due in respect of the use of the car park by such vehicle (as specified in Condition 7.1) have been fully paid or otherwise secured to the satisfaction of the Company.

7.3              Save where a Customer has notified the Company in writing of a contrary intention, any vehicle left in the car park for a period of 28 days or more shall be deemed to have been abandoned in which case the Company shall have the right (but shall have no obligation) to remove the vehicle and dispose of the same by auction.  Any monies obtained by the Company from the sale of the vehicle shall be utilised as follows (and in the following order):

(a)               to pay the costs of the auctioneer;

(b)               to pay to the Company all costs of removal of the vehicle, of delivery of the vehicle to the auctioneer and any costs incurred pursuant to Condition 7.4;

(c)               to pay to the Company the costs of parking the vehicle in the car park, from date of entry until date of sale; and

(d)               the balance shall be retained by the Company in an interest bearing account for a period of 6 months from receipt of such proceeds of sale and thereafter such balance and any interest accruing thereon shall be retained by the Company unless during such 6 month period evidence acceptable to the Company as to the ownership of the vehicle is provided whereupon such person entitled to the same shall in full and final settlement of any claim such person may have against the Company be paid such balance and interest thereon.

7.4              Prior to disposing of an abandoned vehicle, the Company will:

(a)               make reasonable enquiries with a view to identifying and contacting the registered keeper of the vehicle in question, and

(b)               give 28 days’ notice of its intention to do so to the registered keeper by pre-paid post addressed to the registered keeper’s last known address

but the costs of the Company making such enquiries shall be borne by the Customer or other person entitled to the proceeds of any sale thereof.

8.                 VALET AND VIP PARKING

8.1              The Company will only be liable to pay compensation for any legal liabilities for any proven act of negligence by Company employees whilst in possession of the vehicle for the moving, parking and returning to the Customers only. Once the vehicle is parked, the valet parker exits the vehicle and it is secured, the Customer own insurance policy will take over the risk.

8.2              The Company and its employees are not responsible for any loss or damage to any vehicles by fire, theft or trespassing.

8.3              Claims for damages will only be considered if reported to our staff when the vehicle is returned. Written confirmation must be obtained to confirm damage. All subsequent correspondence to be in writing – email acceptable.

8.4              The Company accepts no liability for mechanical, structural and electrical failure of any part of the Customer vehicle. This includes windscreens, all glass, mirrors, tyres and wheels how so ever caused.

8.5              The Company will not be held responsible for any deterioration in the condition of the vehicle whilst in custody.

8.6              The Company accepts no liability for any faulty cars, alarm fobs, house or any other keys or valuables, which are left on the key ring or inside the vehicle.

8.7              In the event that the car acquires a puncture including slow puncture, the Company reserves the right to either inflate the tyre or change to the spare wheel but is not responsible for replacement of the punctured tyre.

8.8              The Company requires the Customer to have a spare key to the vehicle.

8.9              In the event that the vehicle does not start, the Company reserves the right to jump start the vehicle, however, will not be held responsible for any consequential damage as a result of this action.

8.10            The Company will not accept liability for any loss or damage covered by the Customer insurance or caused by 3rd parties.

8.11            The Customer vehicle needs to comply with all statutory and regulatory requirements regarding the use of motor vehicles. It needs to be fully insured, properly taxed and have a current MOT.

8.12            The Customer is also the owner or keeper of the vehicle failing which the Customer is authorised by the owner or keeper of the vehicle to use our Valet Parking service.

8.13            The Company is not liable for any damages caused by Acts of God or Nature.

8.14            No Company employee may alter these conditions or increase liability.

9.                GENERAL

9.1              Paragraph headings in these Terms & Conditions are inserted for convenience only and shall not affect the interpretation or construction of these Terms & Conditions.

9.2              The Company may without the consent of the Customer assign the benefit and or burden of all or any part of these Terms & Conditions to any other person, firm, or company.

9.3              These Terms & Conditions shall be governed by and interpreted in accordance with English Law and the Customer submits to the exclusive jurisdiction of the English courts in connection with any dispute which may arise between the Company and the Customer in connection with these Terms & Conditions.

10               VALET PARKING 

When using The Combined Services Provider’s (CSP’s) Valet Parking service, paying for it or booking it, you are deemed to have accepted the following Terms and Conditions:

  • CSP will only be liable to pay compensation for any legal liabilities for any proven act of negligence by our employees whilst in possession of the vehicle for the moving, parking and returning to customers only. Once the vehicle is parked, the Valet Parker exits the vehicle and it is secured, the customers own insurance policy will take over the risk.
  • CSP and its employees are not responsible for any loss or damage to any vehicles by fire, theft or trespassing.
  • Claims for damages will only be considered if reported to our staff when the vehicle is returned. Written confirmation must be obtained to confirm damage. All subsequent correspondence to be in writing – email acceptable.
  • We accept no liability for mechanical, structural and electrical failure of any part of your vehicle. This includes windscreens, all glass, mirrors, tyres and wheels how so ever caused.
  • We will not be held responsible for any deterioration in the condition of the vehicle whilst in our custody.
  • We accept no liability for any faulty cars, alarm fobs, house or any other keys or valuables, which are left on the key ring or inside the vehicle.
  • In the event that the car acquires a puncture including slow puncture we reserve the right to either inflate the tyre or change to the spare wheel, but we are not responsible for replacement of the punctured tyre.
  • We require customers to have a spare key to the vehicle. • In the event that the vehicle does not start, we reserve the right to jump start your vehicle, however, we will not be held responsible for any consequential damage as a result of this action.
  • We will not accept liability for any loss or damage covered by your own insurance or caused by 3rd parties.
  • Your vehicle needs to comply with all statutory and regulatory requirements regarding the use of motor vehicles. It needs to be fully insured, properly taxed and has a current MOT. You are also the owner or keeper of the vehicle failing which you are authorised by the owner or keeper of the vehicle to use our Valet Parking service.
  • We should not be held liable for any damages caused by Acts of God or Nature.
  • No CSP employee may alter these conditions or increase liability.