News
So the Managing Director is a Chelsea season ticket holder. He hasn't had a lot to smile about when attending matches recently. Good job we've got a great team operating the externals. As well as managing the road closures and external traffic, the customer service and stewarding operation post match provides an exceptionally valuable experience of getting away from the area. This operation is a great benchmark, separating the queues from those using the match day entrance for Fulham Broadway Station and those passing in Fulham Road. It keeps visitors safe and provides an expedient operation to clear the area as quickly as possible, whilst having a bit of banter with the fans post match.
We are very proud of our team at Twickenham Stadium and the operations delivered there.As well as managing Twickenham Stadium's car parks, we also look after the entire route from Twickenham Rail Station to the Stadium, almost a mile, with our customer service stewards, particularly important whilst the re-building of the Station is taking place and protecting local roads for residents, and the road crossings and traffic on the busy A316.
Not content with delivering a great Brit Awards, the team were faced with a period of snowfall and icy conditions (as with all our venues) and had to deal with daily events and commuter traffic, ensuring all felt safe throughout this period. Well done to the team working into the late evening and through the night on some occasions to ensure routes were usable and manageable and the public were kept safe.
Farnborough International opened their new Conference and Exhibition Centre this month with the Southern Manufacturing and Electronics Show. Whilst the site is still being developed, Juliet Kershaw led her team through this first event to ensure that all visitors had a first class experience on arrival and departure and maintain the standards that Farnborough International expects.
Newbury Racecourse go to great lengths to provide the highest levels of customer service and invest a great deal of time and effort into educating the team working there into their Engage, Excite, Enthuse, Delight values, as has been recognised throughout the numerous industry awards.
We are increasing our stewarding contracts and so can offer more work to those looking for this type of work. Within the M25 we have work with Arsenal FC, Chelsea FC, Tottenham Hotspur FC potentially in their new Stadium (tbc) as well as Epsom, Sandown and Kempton Park Racecourses. We have just started at The London Stadium supporting the venue for West Ham matches. We are also putting those staff who have not completed NVQL2 yet, through their paces and recently started more training sessions at Sandown Park. If you are interested in attaining NVQ L2 in Spectator Stewarding and want to join our team, make sure you contact our Recruiting team via the Contact Us page.
21 November 2024
15 October 2024
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