Embracing 2025: A Year of Reflection, Commitment and Operational Excellence

Posted by on 31 January 2025 | Comments

The beginning of a new year is always a great time to reflect on past achievements, refine our goals, and renew our commitment. This January, we have taken the opportunity to assess our successes and lessons from 2024 whilst reaffirming our vision, values, mission and client commitments. This will realign the core tenets of our services and operations to achieve operational excellence that project confidence to our staff, clients, and other stakeholders.

Our Mission: Delivering Exceptional Event Experiences

Last year, we introduced a new mission statement and client commitments that demonstrate the essence of our services to clients, partners and stakeholders. These built on the vision and values that capture our long-term aspirations and the principles by which we aim to achieve them.

Our mission is simple yet powerful:

“to deliver exceptional event day experiences from first contact to the last”

This captures our purpose and motivation for what we do for our clients, partners and all stakeholders. Importantly, it reflects the crucial roles our teams play in shaping the guest, partner, fan and community experience at every event. While CSP is never the main act, our workforce is often the first and last point of contact for attendees. Our professionalism, commitment to safety and care set the tone for each event and can leave lasting impressions.

Operational Excellence: The Key to Success

Meeting the high expectations of our clients requires dedication to operational excellence. Of course, it is not always easy. It often means pushing through challenges – weather conditions and unexpected hurdles – but our dedication to delivering exceptional event day experience will remain unwavering.

Our Client Commitments define the pillars of operational excellence. These are:

• · Communication – we actively listen and keep customers informed, and respond dynamically to their needs to deliver the right solutions;
• · Community – we contribute to local community through our recruitment, services and give-back initiatives;
• · Collaboration –we are easy to work with and share best practices to deliver a win-win partnership;
• · Customer Service – we put customers at heart of all our actions, interactions, and engagements; and
• · Commitment – we operate with integrity, transparency and reliability at all times. We do what we say we would do.

People

We are pleased to welcome Mateus Giza as our new Business Development Associate. He is a familiar face to many at CSP as he has been a member of our workforce for several years. In his new role. he will support our business growth initiatives. Additionally, we are recruiting two Assistant Operations Managers on a full-time basis. These positions are important for developing CSP’s future operations managers and delivering operational excellence. If you are interested in the roles or any off-cycle recruitment, send an email to hr@gotocsp.com.

We recognise the need to improve engagement with our workforce and stakeholders in order to receive feedback, new ideas and to build collaboration. To this effect, we will reinstate staff

forum and expand participation to ensure accessibility for all. If you would like to be involved, please inform an operations manager at your event or email staffforum@gotocsp.com.

Looking Ahead

2025 presents an exciting opportunity to further elevate our services, reinforce our values, and differentiate CSP through our commitment to operational excellence and a focus on the mission. Let’s work together to make this year one of growth, innovation